Spreadex Casino Privacy Policy
This Privacy Policy explains how Spreadex Casino collects, uses, stores and protects information relating to visitors, account holders and players who use its online casino services. It is intended to provide a clear overview of the information practices that apply when you browse the website, create an account, contact support or use casino features.
Spreadex Casino respects the importance of personal information and aims to handle it responsibly, transparently and only for appropriate purposes. This policy should be read together with the website terms and any notices shown when information is collected. The services are intended for customers aged 18 and over.
Information We Collect
The information collected by Spreadex Casino depends on how you interact with the website and which services you use. Information may be provided directly by you, generated through your activity or received from authorised third parties.
- Identity details, such as your name, date of birth and other information used to establish that you are the account holder.
- Contact details, including your email address, telephone number and relevant postal information.
- Account information, such as login credentials, account preferences, verification records and communication settings.
- Transaction information, including deposits, withdrawals, payment method details, transaction history and related records. Full payment card details may be handled by payment providers rather than stored directly by Spreadex Casino.
- Gaming activity, including games played, stakes, outcomes, session information, bonuses, limits and responsible gambling interactions.
- Technical information, such as your IP address, device type, browser, operating system, language settings and information about how you use the website.
- Communications, including messages sent to customer support, feedback, complaints and information provided during account reviews.
Spreadex Casino may also receive information from identity verification providers, payment services, fraud prevention services and other trusted sources where this is necessary to operate the service safely and appropriately.
How We Use Information
Personal information is used for specific operational, security and customer service purposes. Depending on the circumstances, Spreadex Casino may use information to:
- Create and administer your casino account.
- Process deposits, withdrawals, refunds and other account transactions.
- Confirm identity, age and account ownership before or during the use of certain services.
- Detect and prevent fraud, unauthorised access, money laundering, abuse of promotions and other harmful or unlawful activity.
- Provide games, account features, support and service communications.
- Apply account limits, monitor activity and support safer gambling processes.
- Maintain website functionality, troubleshoot errors and improve performance, usability and content.
- Send service messages, security alerts and other essential notifications.
- Send marketing communications where appropriate and where your preferences or applicable requirements allow this.
- Maintain business records, respond to disputes and protect the rights, property and security of Spreadex Casino, its customers and service providers.
Where appropriate, information may be processed because it is needed to provide a service you have requested, to protect the security of the platform, to meet an applicable obligation or for another legitimate business purpose. Marketing preferences can generally be changed using the instructions in a communication or through available account settings.
Cookies and Similar Technologies
Spreadex Casino may use cookies, software development tools, pixels, local storage and similar technologies. These technologies can help the website remember your preferences, keep you signed in, maintain security and understand how visitors use the service.
Types of Technology Used
- Essential technologies that support account access, navigation, security and core website functions.
- Preference technologies that remember choices such as language, display or session settings.
- Performance technologies that provide information about website speed, errors and general usage patterns.
- Marketing or measurement technologies, where used, that help assess communications and present more relevant content.
Your browser or device may allow you to control or delete cookies. Disabling essential cookies may affect account access or prevent parts of the website from operating correctly. Information about individual cookies, their purposes and available controls may also be provided through a cookie notice or settings tool on the website.
Data Sharing
Spreadex Casino does not share personal information without a relevant reason. Information may be disclosed to carefully selected organisations that support the operation, security and administration of the service.
- Payment processors and financial service providers involved in deposits, withdrawals and payment checks.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and communications providers.
- Professional advisers, auditors, insurers and business partners where their involvement is appropriate.
- Competent authorities, courts or other official bodies where disclosure is required or reasonably necessary.
Service providers are expected to use personal information only for agreed purposes and to apply suitable safeguards. Spreadex Casino may also share information as part of a business restructuring, sale, merger or transfer, provided that appropriate protections remain in place.
Data Security
Spreadex Casino uses administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and staff confidentiality requirements.
No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials private, using a secure device and informing Spreadex Casino promptly if you suspect that your account or personal information has been compromised. Customer support will not normally ask you to disclose your password.
Data Retention
Personal information is retained only for as long as it is reasonably required for the purposes described in this policy, including account administration, security, dispute handling, record keeping and the management of legal or regulatory responsibilities that may apply.
Retention periods vary according to the type of information, the reason it was collected, whether the account remains active and whether an issue or investigation is ongoing. When information is no longer needed, it may be securely deleted, anonymised or placed beyond ordinary use. Some information may remain in protected backups for a limited period before it is removed through normal retention processes.
Your Rights
Depending on your location and the circumstances of the processing, you may have rights relating to your personal information. These may include the right to:
- Ask for access to information held about you.
- Request correction of inaccurate or incomplete information.
- Ask for deletion of information where there is no valid reason for continued retention.
- Request restriction of certain processing.
- Object to processing based on particular circumstances or to direct marketing.
- Withdraw consent where processing relies on consent.
- Request a usable copy of certain information you have provided.
These rights are not absolute and may be subject to exceptions, verification requirements or restrictions connected with security, fraud prevention, dispute resolution and record keeping. Spreadex Casino may need to confirm your identity before responding to a request. If you are dissatisfied with how information has been handled, you may also have the option to raise the matter with an appropriate data protection authority.
Third-Party Services
The website may contain links, integrations or features provided by third parties. These may include payment services, verification tools, analytics providers, social media features or other external platforms. When you use an external service, that organisation may process information under its own privacy notice and terms.
Spreadex Casino is not responsible for privacy practices that it does not control. You should review the relevant third-party information before submitting personal details or using an external feature. A third party may also place its own cookies or similar technologies on your device where permitted by its service configuration and your choices.
International Transfers
Some service providers or business partners may process information in a country outside the United Kingdom or outside the country where you access the website. Where information is transferred internationally, Spreadex Casino aims to use appropriate contractual, technical or organisational safeguards and to take account of any applicable transfer requirements.
The safeguards used may vary according to the destination, the type of information and the services being provided. Further information about a particular transfer may be available on request, subject to security and confidentiality considerations.
Policy Updates
Spreadex Casino may revise this Privacy Policy when its services, technology, business arrangements or information practices change. The updated version will be made available on the website, and material changes may be highlighted through an account message, website notice or another suitable channel.
We recommend checking this page periodically so that you remain aware of how information is handled. The revised policy will apply from the date stated on the website or from the date it is otherwise made available, as applicable.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or believe that your personal information has been handled incorrectly, please contact Spreadex Casino through the support channel provided on the website or by writing to [email protected].
Please include enough information to help us understand your request, but do not send passwords, complete payment card numbers or other unnecessary sensitive details. We may ask for additional information to verify your identity and protect your account before providing a response.
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